{"id":898,"date":"2016-06-21T07:48:59","date_gmt":"2016-06-21T07:48:59","guid":{"rendered":"http:\/\/wp.swlabs.co\/explooredev\/?page_id=898"},"modified":"2025-01-09T14:00:07","modified_gmt":"2025-01-09T12:00:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.secretromania.com\/about-secret-romania\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; woodmart_css_id=&#8221;64e7be511ce1e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGU3YmU1MTFjZTFlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/3&#8243;]\n\t\t<div id=\"wd-64e7be836c1de\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-64e7be836c1de wd-title-color-primary wd-title-style-simple text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xl\" >Do you have any questions?<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1134-o1\" lang=\"en\" dir=\"ltr\" data-wpcf7-id=\"1134\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/898#wpcf7-f1134-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1134\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1134-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Question - Please note that we don&#039;t offer invitation letter\" name=\"your-subject\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-714\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-714\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I understand that this form collects my name and email so I can be contacted. For more information, please check our <a href=https:\/\/www.secretromania.com\/about-secret-romania\/privacy-policy\/>privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"g-recaptcha\" data-sitekey=\"6Ld-u4wUAAAAAEn3EnLXN1WlYuocUAWd68WVocHN\">\n<\/div>\n<div class=\"contact-submit\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-slide\" type=\"submit\" value=\"SEND QUESTION\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;2\/3&#8243;]\n\t\t<div id=\"wd-64e7be91457ca\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-64e7be91457ca wd-title-color-primary wd-title-style-simple text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight-700 wd-fontsize-xl\" >FAQ (Frequently asked questions)<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div id=\"wd-64e7bea97a3bf\" class=\"wd-accordion wd-wpb wd-rs-64e7bea97a3bf  wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-plus\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you offer invitation letter to visit Romania?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>No, we don\u2019t offer invitation letter. The procedure to offer one is very complicated and most of our customers are from USA, Canada and Australia, so they don\u2019t need an invitation letter.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhy should I book a tour with Secret Romania?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Because it is important to:<\/p>\n<ul>\n<li>discover <a title=\"Bucharest guided tours 2023\" href=\"https:\/\/www.secretromania.com\/tours\/bucharest-guided-tours\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bucharest<\/a> and <a title=\"Romania tours from Bucharest 2023\" href=\"https:\/\/www.secretromania.com\/tours\/romania-tours-from-bucharest\/\" target=\"_blank\" rel=\"noopener noreferrer\">Romania<\/a> in a fun and comfortable way;<\/li>\n<li>explore also the hidden places, not only the ones visited by the majority;<\/li>\n<li>know all the costs related to the tour before you book it;<\/li>\n<li>get a holiday to remember your whole life;<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow do I book a tour?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"faq-content\">\n<p>To book a tour in Bucharest, please go to our Bucharest tour page.\u00a0To book a tour outside Bucharest please check our <a href=\"https:\/\/www.secretromania.com\/tours\/day-trips-from-bucharest\/\" target=\"_blank\" rel=\"noopener noreferrer\">Day trips page<\/a>. You can also select a <a title=\"Transylvania tours from Bucharest 2023\" href=\"https:\/\/www.secretromania.com\/tours\/transylvania-tours-from-bucharest\/\" target=\"_blank\" rel=\"noopener noreferrer\">holiday in Transylvania<\/a> or a tour in the whole country. From these pages select the tour that suites you best and on the tour\u2019s page click on the \u201cbook now\u201d button. Complete the reservation form and we will receive your reservation after you click \u201cBook now\u201d.\u00a0If you book less than 5 days prior to your tour, please also call us at 0040756536779.<\/p>\n<p>In maxim 24 hours you will receive our confirmation and details about <a href=\"https:\/\/www.secretromania.com\/how-do-i-pay\/\" target=\"_blank\" rel=\"noopener noreferrer\">the payment<\/a>. Please check also your Bulk folder.<\/p>\n<p>If you want another tour than the ones designed by us, go on the page custom-made tours\u00a0and fill in the form. We will get back to you as soon as possible with a proposal for your request.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow do I pay?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"faq-content\">\n<div class=\"wpb_wrapper\">\n<p>Once you have booked a tour you will receive our confirmation, the total cost of the tour and the sum you have to pay in advance, by email in maximum 24 hours. The down payment is usually 20% of the total cost of the tour, non-refundable.<\/p>\n<p><strong>For payment you have 2 options:<\/strong><\/p>\n<ol>\n<li>Card \u2013 using our secured link that you receive in your confirmation email<\/li>\n<li>Transfer \u2013 transfer the money from your account to our account:<\/li>\n<\/ol>\n<p>Bank account holder name: Flio Travel &amp; Events SRL<\/p>\n<p>Name of bank:\u00a0Banca Transilvania<\/p>\n<p>Branch: Sucursala Mihai Bravu<\/p>\n<p>SWIFT Code:\u00a0 BTRLRO22<\/p>\n<p>For payments in EURO: \u00a0 IBAN\u00a0\u00a0RO59BTRLEURCRT0280104401<\/p>\n<p>The rest of the amount must be paid with a minimum of 30 days before departure for tours longer than one day and cash, on the day of the tour, for day trips.<\/p>\n<p>If you need more details, please read the <a href=\"https:\/\/www.secretromania.com\/about-secret-romania\/terms-conditions\/\">Terms &amp; conditions<\/a> page.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat happens if I need to change or cancel my tour?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can change the date of your tour with minimum 5 days in advance and reschedule it in another day.<\/p>\n<p>If you want to cancel your tour you will lose the advance because we are paying the suppliers for your tour also in advance.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat are the departure hours?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Usually, the tours have a recommended hour for departure. If not mentioned, the tour can start at the hour you decide, but please let us known with minimum 5 days in advance. If mentioned and you want to change it, please let us know with minimum 5 days in advance. If your change will affect the tour schedule (ex: some attractions are closed), we will let you know so you can take the best decision.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I change the programme of a tour?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If you want to change the programme of a tour designed by us, please go to our <a href=\"https:\/\/www.secretromania.com\/romania-custom-made-tours\/\" target=\"_blank\" rel=\"noopener\">custom made tours page<\/a> and send us your requirment, by filling in the form. We will get back to you as soon as possible with a proposal for your requests.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow long in advanced should I book?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n<div class=\"faq-content\">\n<p>Please book your tour with minimum 5 days in advanced. That way we will have the time to prepare the best tour possible for you! Read also <a href=\"https:\/\/www.secretromania.com\/about-secret-romania\/\">our mission<\/a>.<\/p>\n<p>If you book less than 5 days prior to your tour, please also call us at 0040756536779.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"8\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan you guarantee the price?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes, once your reservation is confirmed, the price is guaranteed.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;30&#8243; woodmart_css_id=&#8221;64e7be511ce1e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGU3YmU1MTFjZTFlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1215,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-898","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/pages\/898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/comments?post=898"}],"version-history":[{"count":8,"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/pages\/898\/revisions"}],"predecessor-version":[{"id":10508,"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/pages\/898\/revisions\/10508"}],"up":[{"embeddable":true,"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/pages\/1215"}],"wp:attachment":[{"href":"https:\/\/www.secretromania.com\/wp-json\/wp\/v2\/media?parent=898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}